CarMax's own free warranty
To make every day with your car
safer and more comfortable.
An industry first!1-year free warranty
Our own warranty for a comfortable car life!
* The one-year warranty is provided through an outside company, and some cars are not covered.※1
CarMax's free warranty
Glad we signed up!With the reassurance of
"CarMax x Baitokuten"
The engine won't start...
Engine replacement¥445,000
It won't shift...
Automatic transmission replacement¥365,000
The air conditioner isn't cooling...
Compressor replacement¥100,280
Features of the warranty
Coverage so thorough you would not guess it is free, for when you need it
For one year,unlimited mileageunder warranty!※1
Repairs at Baitokuten-certified workshopsacross Japan! No worries even if you live far from our store!
Reassuring for women too! In case of trouble,we answer 24 hours a day!
Warranty extensionandupgrading the coverageare possible too!※3
We pay for repairs when something breaks
If a covered item breaks, it can be replaced or repaired free of charge.
Unlimited number of repairs
During the warranty period you can use it as often as you need. Within the covered scope there is no limit on the number of repairs.
Extensive covered parts
Broad coverage for sudden breakdowns. With an upgrade, over 300 items are covered, among the highest in the industry!
Baitokuten partner workshops nationwide
Repairs can be done at workshops across Japan. Whether the breakdown happens far away or near home, it is convenient and reassuring.
Warranty extension available
A simple procedure lets you extend the warranty contract. (We send extension information depending on your enrolment status.)
Dedicated call centre
We take not only warranty repairs but any consultation about car trouble from members.
Roadside assistance included
All plans include 24/7, 365-day roadside assistance as standard!
24 hours, 365 daysroadside assistance comes with it too!
At CarMax,every car comes freewith the standard warranty!※3
All this comes free
Specialist staff
Support anywhere in Japan
Tow truck
Long-distance services
Locked-out keys
Batteryjump-start
Out of fuel
Tyre change
Extensive covered parts
Details of the covered parts and the warranty system are available here.
Covered parts: domestic carsA list of covered parts, from the engine to the electrical system.View larger
Covered parts: imported carsA list of parts covered by the warranty plan for imported cars.View larger- PDFWarranty guide (Baitokuten)A booklet summarising the content, scope and conditions of the warranty plans. You can download and read it.Download PDF
- *1 Commercial-use vehicles are excluded. Standard cars must be less than 15 years from first registration and have run 150,000 km or less. Kei cars must be less than 20 years from first registration and have run 150,000 km or less. For hybrid-system repairs only, the limit is 13 years and 130,000 km.
- *2 Whether the warranty applies and which parts are covered depend on how the fault occurred. Even where the repair is free, an excess of 3,850 yen may be charged separately.
- *3 The standard plan is included as the free warranty. If you wish, you can switch to the platinum plan (for a fee; plan changes are not possible when extending the warranty). Extending the one-year warranty is a contract directly between you and the warranty company; please feel free to ask us to arrange it.